Frequently Asked Questions

What is “Loto Lux” and what happened to “Evoke”?

Lux = Evoke. For legal and trademark reasons, we had to change the name. This was unavoidable, but we are pleased with the result.

How does induction work?

Loto Lux uses a special induction core that creates a small magnetic field. The magnetic field heats a metal heater, bringing material to vaporizing temperature. For more information click here.

How do I order my Loto Lux?

Right now you can reserve Loto Lux by clicking here.

Is the Loto Lux shipping to Indiegogo supporters?

Yes! We began shipping to our Indiegogo customers in early February. We are currently shipping in small batches until we ramp up to mass production. We expect to fulfill all Indiegogo perks by summer 2018.

What have been the impediments to shipping?

What hasn’t been an impediment? Developing and manufacturing a revolutionary physical device with high quality, custom-made components is an expensive and time-consuming undertaking. The industry standard for hardware development in this space is typically 3 years, and we are right there, which given how little we spent, is borderline miraculous in retrospect. Nevertheless, there is no one who does not wish we had been able to ship sooner. The money we raised through our Indiegogo crowdfunding campaign took us from concept to production of prototypes. Since then, we have been fundraising to pay for the 1-time expense of engineering improvements, manufacturing tools for mass production, and sourcing raw materials. Raising these funds proved to be more arduous and time-consuming than we ever anticipated, as have the initial manufacturing process, and every single aspect of this undertaking. But we made it through the worst of storms and are very pleased with the outcome, and we really think you will be, too.

Your Indiegogo campaign was hugely successful. Why have you needed to raise more money to deliver on your campaign promises?

Our Indiegogo campaign’s success showed unequivocally that demand for a magnetic induction vaporizer was there. It put wind in our sails and helped us raise money from prominent Silicon Valley VC’s and angel investors.

Realizing our crowdfunding goal, however, did not guarantee unilateral success in all elements of design, prototyping and manufacturing. We’ve had some issues along the way (connectors, mouthpiece, heat transfer, etc.), which resulted in budget overruns, which are expected for any hardware startup. We addressed them, and Loto Lux now works beautifully.

The bottom line: building the first-ever connected, magnetic induction vaporizer cost us more – and took longer to develop than we expected. But, our Indiegogo supporters and their generous contributions helped us get to the point we find ourselves today: finally producing our revolutionary concept.

How big is Loto Lux?

Loto Lux is 170 mm long/tall with the detachable mouthpiece, 55 mm wide at the widest point and 40 mm at deepest point.

What color is the Loto Lux?

The body of Loto Lux is made from a space grey special zinc alloy. The wooden veneer pictured in most places is Rosewood.

I moved – how do I update my new address?

If you are an Indiegogo supporter, you can update your order through your Indiegogo profile. Here’s how:

Step 1: Log in to your account on www.indiegogo.com

Step 2: Select your name in the top right, then My Contributions

Step 3: Go to View Order Details

Step 4: Select Edit Shipping Address, then edit as needed

What does Loto Lux come with?

It comes with everything to get you started: One 18650 battery, and three concentrates capsules, including a susceptor and the Stainless Steel metal sleeve for top-level performance, and a battery charger.

What warranty is provided for the Loto Lux?

We will be offering a 1-year limited warranty for manufacturing defects.

What temperature does the Loto Lux operate at?

It operates from 0-700 degrees, but we will have the temperature limited for safety as well as offering customizable heat settings, controllable through the Loto Lux mobile app.

Do I need a smartphone to use Loto Lux?

No, you do not need a smartphone to operate the Loto Lux. Loto Lux will work without a smartphone, however, you will need the mobile app if you wish to change the power settings. The app is available for iOS and Android.

How do I connect to Bluetooth?

First, download the app for iOS or Android. Open the app, then from off, press the button for 5 seconds until the LED turns blue. After your phone finds your Lux, change the settings to your preferred power levels. If you’re accustomed to smoking, we recommend trying 100% Draw Power and 60%+ for Idle Power to see how you like that. Check out the How to Vape page if you haven’t already.

Where can I find your orders and returns policy?

Visit our orders and returns page.

What if I want to cancel my order?

You can cancel anytime prior to shipment.

I have more questions, where do I direct them?

You can email us anytime at hello@lotolabs.com.