Frequently Asked Questions

What is “Loto Lux” and what happened to “Evoke”?

Lux = Evoke. For legal / trademark reasons, we had to change the name. This was unavoidable, but we are pleased with the result.

How does induction work?

Loto Lux uses a special induction core that creates a small magnetic field. The magnetic field heats a metal heater, bringing material to vaporizing temperature. For more information click here.

Is Loto Lux still in development?

Loto Lux is no longer in development. The design and prototyping of the device are complete. It is currently in production.

How do I order my Loto Lux?

Right now you can order Loto Lux by clicking here.

What is Loto Lux’s anticipated shipment date?

Our first batch of units is in production and we will begin shipping to our Indiegogo supporters and Pre-Sales in Summer 2017. We will continue shipping units as quickly as possible, and update our backers and customers on shipping as progress is made. We expect fulfillment of new orders to take no more than 4-6 weeks.

 

What have been the impediments to shipping?

What hasn’t been an impediment? Developing and manufacturing a revolutionary physical device with high quality, custom-made components is an expensive and time consuming undertaking. The industry standard for hardware development in this space is typically 3 years, and we are right there, which given how little we spent, is borderline miraculous in retrospect. Nevertheless, there is no one who does not wish we had been able to ship sooner. The money we raised through our Indiegogo crowdfunding campaign took us from concept to production of prototypes. Since then, we have been fundraising to pay for the 1-time expense of engineering improvements, manufacturing tools for mass production, and sourcing raw materials. Raising these funds proved to be more arduous and time-consuming than we ever anticipated, as have the initial manufacturing process, and every single aspect of this undertaking. But we made it through the worst of storms and are very pleased with the outcome, and we really think you will be, too.

 

Your Indiegogo campaign was hugely successful. Why have you needed to raise more money to deliver on your campaign promises?

Our Indiegogo campaign’s success showed unequivocally that demand for a magnetic induction vaporizer was there. It put wind in our sails and helped us raise money from prominent Silicon Valley VC’s and angel investors.

Realizing our crowdfunding goal, however, did not guarantee unilateral success in all elements of design, prototyping and manufacturing. We’ve had some issues along the way (connectors, mouthpiece, heat transfer, etc.), which resulted in budget overruns, which are expected for any hardware startup. We addressed them, and Loto Lux now works beautifully.  

The bottom line: building the first-ever connected, magnetic induction vaporizer cost us more – and took longer to develop than we expected. But, our Indiegogo supporters and their generous contributions helped us get to the point we find ourselves today: finally producing our revolutionary concept.

 

How big is Loto Lux?

Loto Lux is 170 mm long/Tall with the detachable mouthpiece, 55 mm wide at the widest point and 40 mm at deepest point.

 

What color will Loto Lux be?

The body of Loto Lux is made from a special aluminum alloy and will not change color. The wooden veneer pictured in most places is Rosewood.

I was an original Indiegogo Supporter – what do I need to do to get my Loto Lux?

Nothing. We will reach out to all supporters to verify addresses as soon as we are ready to ship.

I moved – how do I update my new address?

Send the new address to hello@lotolabs.com and we will update our files. Indiegogo also has a way to update your address on your profile after you log in.

What does Loto Lux come with?

It comes with everything to get you started: 1 charger, 1 battery, and 3 capsules – 1 for each of the 3 materials (e-liquid, concentrate, aromatic blends).

Do I need to purchase additional Induction Cores to vape different materials?

No. Loto Lux comes with one induction core that works with all materials.  There is no need to buy additional cores, or change coils.

What warranty is provided for the Loto Lux?

We will be offering a 1 year limited warranty for manufacturing defects. 

What temperature does the Loto Lux operate at?

It operates from 0-700 degrees, but we will have the temperature limited for safety as well as offer customizable heat settings, controllable through the Loto Lux mobile app.

Do I need a smartphone to use Loto Lux?

You do not need a smartphone to operate the Loto Lux. Loto Lux will work without a smartphone, however, you will need the mobile app if you wish to customize flavor profiles for specific materials and save your unique user settings.

Where can I find your orders and returns policy?

Visit our orders and returns page.

What if I want to cancel my order?

You can cancel anytime prior to customization of the order (monogramming). Once we stamp on your initials, it’s yours!

I have more questions, where do I direct them?

You can email us anytime at hello@lotolabs.com

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